You haven't found what you're looking for in our documentation? Contact our support using the email address below, and we'll get back to you as soon as possible.
Support: contact@simplelocalize.io
Join our Discord server and ask community for help or advice.
Below, we've also listed some frequently asked questions.
Frequently Asked Questions
I have a problem with billing or my subscription
Please check the billing FAQ page or contact support.
Where is a project token?
You can find it by opening the project and clicking on the 'Settings' tab and selecting 'Credentials' section on the left side.
Auto-translation resulted with mixed results
Please compare your results with a web version of translation provider (DeepL / Google Translate). In some very rare cases, a translation provider might add unwanted text or translate text incorrectly, in such case there is nothing what we can do with it.
Constrains and default behaviour
Translation Keys
- no duplicates allowed (project level),
- trailing and leading spaces and new lines are removed by default,
- case-sensitive,
- max 500 characters,
Language Keys
- no duplicates allowed (project level),
- case-insensitive,
- max 20 characters,
- trailing and leading spaces are removed by default,
- allowed characters: numbers, Latin characters, underscores (
_), dashes (-)
Customer Ids
- no duplicates allowed (project level),
- case-insensitive,
- max 40 characters,
- trailing and leading spaces are removed by default,
- allowed characters: numbers, Latin characters, underscores (
_), dashes (-)
Translations
- max 65 535 characters
Descriptions
- max 500 characters
Code Descriptions
- max 500 characters
General
- max 10 concurrent jobs per project,
- max API rate limit 5 req/second per IP, some endpoints might different limits due to security reasons.
- CDN access is unlimited
Other useful links
- Service status page - check if there are any known issues
- Changelog - the most significant changes in the service
- Feature requests - submit a feature request