You haven't found what you're looking for in our documentation? Contact our support using the email address below, and we'll get back to you as soon as possible.
You can also join our Discord server and ask questions there.
Below, we've also listed some frequently asked questions.
Frequently Asked Questions
I have a problem with billing or my subscription
Please check the billing FAQ page or contact support.
Where is a project token?
You can find it by opening the project and clicking on the 'Settings' tab and selecting 'Credentials' section on the left side.
Auto-translation resulted with mixed results
Please compare your results with a web version of translation provider (DeepL / Google Translate). In some very rare cases, a translation provider might add unwanted text or translate text incorrectly, in such case there is nothing what we can do with it.
Constrains and default behaviour
Translation Keys
- no duplicates allowed (project level),
- trailing and leading spaces and new lines are removed by default,
- case-sensitive,
- max 500 characters,
Language Keys
- no duplicates allowed (project level),
- case-insensitive,
- max 20 characters,
- trailing and leading spaces are removed by default,
- allowed characters: numbers, Latin characters, underscores (
_), dashes (-)
Customer Ids
- no duplicates allowed (project level),
- case-insensitive,
- max 40 characters,
- trailing and leading spaces are removed by default,
- allowed characters: numbers, Latin characters, underscores (
_), dashes (-)
Translations
- max 65 535 characters
Descriptions
- max 500 characters
Code Descriptions
- max 500 characters
General
- max 10 concurrent jobs per project,
- max API rate limit 5 req/second per IP, some endpoints might different limits due to security reasons.
- CDN access is unlimited
Other useful links
- Service status page - check if there are any known issues
- Changelog - the most significant changes in the service
- Feature requests - submit a feature request
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